Error Codes

Error 1
              (Click for a Larger Image)
 
What It Means
  • The sample is too small
  • There may be a problem with the test strip
  • Meter error
  • Very low blood glucose lower than 20 mg/dL
 
What To Do
  1. Follow your healthcare professional’s advice to treat low blood glucose if you have symptoms such as:
    • Weakness
    • Sweating
    • Confusion
    • Shakiness
    • Headache
  2. Perform a control solution test using a new test strip. If the test results are within the range printed on the test strip vial, retest using blood and a new test strip.
  3. If the control solution result is out of range or the error reappears, contact Customer Care.
 
Error 2
              (Click for a Larger Image)
 
What It Means
  • There may be a problem with the test strip
  • Meter error
  • Very high blood glucose higher than 500 mg/dL
  • HIGH control solution was applied when the temperature was too cold. (Applies only to control solution labeled as HIGH).
 
What To Do
  1. Follow your healthcare professional’s advice to treat high blood glucose if you have symptoms such as:
    • Fatigue
    • Excess urination
    • Thirst
    • Blurry vision
  2. Perform a control solution test using a new test strip. If the test results are within the range printed on the test strip vial, retest using blood and a new test strip.
  3. If the control solution result is out of range or the error reappears, contact Customer Care.
 
Error 3
              (Click for a Larger Image)
 
What It Means
  • Incorrect test procedure. For example, putting blood on the test strip before inserting it into the meter or applying blood before the 'blood drop symbol and 'test strip symbol appear.
  • There may be a problem with the test strip
  • Meter error
 
What To Do
  1. Wait for the 'blood drop symbol and 'test strip symbol to appear before applying blood or control solution.
  2. Perform a control solution test using a new test strip. If the test results are within the range printed on the test strip vial, retest using blood and a new test strip.
  3. If the control solution result is out of range or the error reappears, contact Customer Care.
 
Error 4
              (Click for a Larger Image)
 
What It Means
  • There may be a problem with the test strip
  • Meter error
 
What To Do
  1. Perform a control solution test using a new test strip. If the test results are within the range printed on the test strip vial, retest using blood and a new test strip.
  2. If the control solution result is our of range or the error reappears, contact Customer Care.

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