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Troubleshooting

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Error Messages

Error 1
 
Possible Causes
  • Sample is too small.
  • Problem with the FreeStyle Lite® blood glucose test strip.
  • Problem with the meter.
  • Very low blood glucose (less than 20 mg/dL).
 
What You Should Do
  1. If you have symptoms such as weakness, sweating, nervousness, headache, or confusion, follow your doctor’s recommendation for treating hypoglycemia.
  2. Conduct a control solution test using a new FreeStyle Lite blood glucose test strip. If the results of the control solution test are within the range printed on the side of your test strip vial, retest using blood and a new FreeStyle Lite blood glucose test strip.
  3. If the retest using control solution does not work or the error persists, call Customer Care.
 
Error 2
 
Possible Causes
  • Problem with the FreeStyle Lite blood glucose test strip.
  • Problem with the meter.
  • Very high glucose (above 500 mg/dL).
  • HIGH control solution applied when temperature is too cold. (This applies only to control solution that is labeled as HIGH.)
 
What You Should Do
  1. If you have symptoms such as thirst, fatigue, excess urination, or blurry vision, follow your doctor’s recommendation for treating hyperglycemia.
  2. Conduct a control solution test using a new FreeStyle Lite blood glucose test strip. If the results of the control solution test are within the range printed on the side of your test strip vial, retest using blood and a new FreeStyle Lite blood glucose test strip.
  3. If the retest using control solution does not work or the error persists, call Customer Care.
 
Error 3
 
Possible Causes
  • Incorrect test procedure. For example, putting
    blood on the test strip before inserting the test
    strip into the meter or applying blood before the
    blood drop and test strip symbols display.
  • Problem with the FreeStyle Lite blood glucose test strip.
  • Problem with the meter.
 
What You Should Do
  1. Be sure you see the blood drop and test strip symbols on the display screen before you apply blood or control solution.
  2. Conduct a control solution test using a new FreeStyle Lite blood glucose test strip. If the results of the control solution test are within the range printed on the side of your test strip vial, retest using blood and a new FreeStyle Lite blood glucose test strip.
  3. If the retest using control solution does not work or the error persists, call Customer Care.
 
Error 4
 
Possible Causes
  • Problem with FreeStyle Lite blood glucose test strip.
  • Problem with the meter.
 
What You Should Do
  1. Conduct a control solution test using a new test strip. If the results of the control solution test are within the range printed on the side of your test strip vial, retest using blood and a new FreeStyle Lite blood glucose  test strip.
  2. If the retest using control solution does not work or the error persists, call Customer Care.

DOC23447_Rev-A 04/11          << Back          Page 32 of 34          Next >>
 



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